Mavericks You Should Know

Dr. Rachelle Scott Senior Medical Director of Mental Health, Eden Health
Mavericks You Should Know
Tell us about Eden Health.

Eden Health is a new kind of primary care that helps simplify the complexity of today’s health care system. We unite primary care, mental health, care navigation, and more under a Collaborative Care model to simplify the complexity that patients typically face. Eden works directly with employer groups and health plans to provide this exceptional, 24/7 virtual and in-person care that builds trust, engagement, and satisfaction.

How does your service address the pain points of your customers?

Eden Health is the best at creating long-term, trusted provider relationships that have a tangible, positive impact on employee health. By ensuring employees experience consistent, positive, and meaningful interactions over time with the same care team, Eden builds trusted relationships that lead to greater engagement, increased adherence to care plans, happier employees, and improved health outcomes. This helps employers keep employees healthy while lowering health care costs.

Most people would be surprised to know that my company …

Responds to every patient message in under seven minutes, 24/7.

What are the most exciting or transformational things happening in your segment of the industry right now?

I am incredibly encouraged by the increased focus on mental health. Enabling virtual mental health services has allowed more access and greater compliance with mental health services. It has also allowed us to reach typically difficult-to-reach populations.

At Eden Health, we take it one step further by delivering care in a Collaborative Care model. In our Collaborative Care model, the patient has a team that is made up of a PCP, a therapist, and a psychiatrist. The PCP screens the patient and refers them to a licensed therapist for talk therapy if needed, or consults with a psychiatrist for medication therapy if needed.

This is an evidence-based approach; our PCPs are trained in mental health assessment, triage, and treatment and connect patients to the resources that they need. It is also an effective use of resources. Given the nation wide shortage of mental health services, it helps increase access to mental health treatment.

What’s your favorite thing to do on weekends?

I keep it simple! I love spending time connected with loved ones and usually catching up on shows I missed during the week.  

What’s the best Netflix series you’ve watched?

I absolutely love "Chef’s Table." I am hooked once I hear the music, but what I love most is hearing about the chefs’ stories: their challenges and triumphs. A good story always captures my attention.

Is there a great book you’d recommend to your colleagues or customers?

A little recency bias here, but I loved the most recent book I read, which was actually recommended to me by a colleague and friend: "The Forty Rules of Love" by Elif Shafak. It is a story of relationships and transformation.

What are you most passionate about?

Sports! But besides that, I would say helping people feel connected and listened to.

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